Reference

Terms That Govern Your Beat Jelly Account

These terms set out what you agree to when you access the Beat Jelly lobby — covering account eligibility, payment conduct via bKash, Nagad, and Rocket, and how disputes are handled.

Account EligibilityPayment ConductDispute ProcessWallet RulesJurisdiction Notice
Beat Jelly Terms That Govern Your Beat Jelly Account
CONTACT PATHS

How to Reach Us About These Terms

If you have a question about how a specific clause applies to your account, or you need to raise a dispute about a bKash, Nagad, or Rocket transaction, our support team handles terms-related queries through the channels below. Response times vary; for urgent account issues, live chat is the fastest path.

Live Chat Open the chat icon from any lobby page. Available for account and payment queries including wallet verification and transaction disputes.
Email Support Send terms or account queries to our support address. Include your registered mobile number and the transaction reference for faster handling.
Help Centre Browse the Help Centre for written answers on account rules, wallet limits, and what happens when a Rocket or Nagad transfer is flagged for review.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data and wallet details are handled under our privacy and security practices. We do not store your bKash, Nagad, or Rocket PIN — payments are processed through each provider's own authentication flow. Account access uses OTP verification tied to your registered mobile number. If you believe your account has been accessed without your permission, contact live chat immediately to freeze activity.

OTP Verification

Every login triggers an OTP to your registered mobile number. We do not bypass this step, and neither should you share that code with anyone.

Wallet Authentication

bKash, Nagad, and Rocket payments go through each provider's own PIN confirmation. We never see or store your wallet PIN at any point.

Data Retention

We retain account and transaction records as required for dispute resolution and regulatory compliance in eligible regions. You may request a summary of your data via email support.

Account Freeze Request

If you suspect unauthorised access, contact live chat to freeze your account immediately. We can suspend withdrawal and deposit activity while the issue is reviewed.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility. If your question is not here, live chat or email support can help.

You must be of legal age in your jurisdiction and in a region where accessing this platform is permitted under local law. We do not make that determination for you — eligibility is your responsibility to confirm.

We may suspend or permanently close your account. Any balance held in your account wallet at the time of closure may be withheld pending review, depending on the nature of the breach.

No. Withdrawals route back to the same wallet used for the deposit — bKash to bKash, Nagad to Nagad, Rocket to Rocket. This is part of our wallet verification process and cannot be overridden.

Contact support within 30 days of the transaction date. Provide your registered mobile number and the transaction reference. Disputes raised after 30 days may not be reviewable under our terms.

We post updates to this page. Continuing to use the lobby after an update is posted means you accept the revised terms. We recommend checking this page periodically if you use the platform regularly.

Send a request to our email support address from your registered email. Include your account mobile number. We will respond with a summary of the data we hold, subject to applicable regional requirements.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.